No products in the cart.
Shopping Information
Delivery Charges for Orders from the Online Shop
Delivery charges depend on the shipping location and order total. Standard shipping fees are applied at checkout, and we offer free delivery on orders above a specific amount. The exact cost will be displayed before you complete your purchase.
When is the Order Payment Taken from My Bank Account?
Payment is taken from your bank account at the time of purchase. Once you complete the order and payment is confirmed, your account is debited immediately. You will receive a confirmation email with the order details and payment receipt.
What is a Wishlist?
A wishlist allows you to save items that you are interested in but are not ready to purchase yet. It helps you keep track of your favorite products, making it easier to find them when you’re ready to buy or compare options.
Can I Change or Cancel My Order?
Yes, you can change or cancel your order before it has been processed for shipping. Once the order is dispatched, changes or cancellations are not possible. Please contact customer support as soon as possible to modify or cancel your order.
Do I receive an invoice for my order?
Yes, you will receive an invoice for your order. An electronic invoice will be sent to your registered email address once your purchase is confirmed. This invoice includes details of your order, payment, and any applicable taxes, ensuring you have a complete record of your transaction.
Payment Infomation
How does tracking a parcel work?
Tracking your parcel is simple! Once your order is shipped, you will receive a tracking number via email. You can use this number on our website or the courier’s tracking page to monitor your shipment’s status in real time, ensuring you stay updated until it arrives at your doorstep.
How long will delivery take?
Standard shipping inside major cities at Star Kids usually arrives in 3 to 5 business days. It could take up to 7 days in remote areas. Purchase delivery is our top priority, and we’ll do everything possible to get your purchase to you as soon as possible. You may even track your order for your convenience.
What Exactly Happens After Ordering with Star Kids?
We will start processing your order when you place it with Star Kids. Our staff guarantees that your belongings are expertly packaged and shipped out in a matter of hours. You’ll get up-to-date tracking information to keep an eye on your shipment until it reaches your home securely!
What should I do if I receive a damaged or wrong product?
If there are defective or mismatched goods from Star Kids, to guarantee your happiness within seven days of delivery, contact our customer support; we’ll help with returns, exchanges, or refunds as soon as possible. Our top concern is providing each with high-quality products and effortless shopping experiences to our valuable customers.
What is "Package Tracking" in My Orders?
You may track the delivery status of your orders in real-time by using Star Kids’ package tracking service. Once your item ships, you will receive a tracking number, allowing you to monitor its route from our warehouse to your door and be informed about the status of your delivery.
